More than just a hospital

Social Services

We give patients and their families the education, resources, and support they need as they prepare for discharge from our facility. This includes providing the guidance and information these families and patients need to complete their recovery at home, relieve stress, and stay on a trajectory for good health following their illness or procedure.

Nicole Sorrent, Social Services Manager, is available to assist you Monday through Friday from 8 am to 4:30 pm. Nicole can be reached at (909) 436-3015 or

We help with:

  • Extended care facility placement

  • Home health

  • Medical equipment

  • Transportation

  • Rehabilitation/therapy

  • Meals on Wheels

  • Community support

  • Financial options

  • Hospice

  • Advance directives

Diabetes Resources

Language Assistance

MCH provides free language assistance services to patients 24-hours a day. View our Language Assistance Policy.

Interpreter services are available at MCH. The hospital contracts with CyraCom International, Inc.

Phone: (520) 745-9447 ext. 1802

Complaints and Grievances

MCH has adopted a patient complaint/grievance procedure, providing for prompt and equitable resolution of complaints. Complaints and grievances may be submitted to Leslie Plouse, Director, Quality and Regulatory Compliance, at (909) 436-3089 or


See webcams from all over the mountain, including Big Bear, by visiting

Alcoholic Anonymous

For an AA meeting directory, please click here.

Emergency Resources

Living on the mountain is wonderful, but takes a little extra preparedness. In the event of a public health emergency or natural disaster, you want emergency information at your fingertips. Click the button below for a comprehensive directory compiled by MTARA (Mountain Top Amateur Radio Association) of emergency phone numbers, websites, weather and radio communications.

Through a generous donation from MTARA, MCH now has a high frequency, two-way radio and a new vertical antenna on our roof. This provides us with a new backup radio system for emergency communications. MCH is one of a few hospitals to have a full suite of intra-hospital and intra-agency   communications capability. This helps MCH better support the mountain community in a crisis situation.