Frequently Asked Questions

COVID-19 Testing Offered 5 Days a Week in the Afternoon at the Rural Health Clinic in Lake Arrowhead
If you are experiencing symptoms associated with COVID-19, or if you have come into contact with anyone that has tested positive for COVID-19, please call the Rural Health Clinic at (909) 336-9715. We can evaluate your symptoms and get you tested!

We accept Medi-Cal, Medicare, IEHP, Family PACT, and Blue Shield PPO. Uninsured or can’t make the trip to your physician down the hill? A visit is only $55. Subsequent diagnostic testing will be charged to your insurance.

What is Coronavirus Disease 2019 (2019-nCoV aka COVID-19)?

Coronaviruses are a large family of viruses that typically cause a mild illness like the common cold. From time to time new coronaviruses emerge and have the potential to cause severe disease and global epidemics. Coronavirus Disease 2019, or COVID-19, is caused by a new respiratory virus, which is also sometimes referred to as SARS-CoV-2. This virus is different than SARS and MERS that caused previous outbreaks of respiratory illness. This virus was first identified as the cause of an outbreak in Wuhan, Hubei Province, China and has subsequently spread to more than 30 countries on several continents. Early cases were believed to be animal-to-human spread linked to a large seafood and animal market, but it is now known that person-to-person spread is occurring.  This new Coronavirus has resulted in more than 80,000 cases throughout mainland China, and another 55,000 cases (to date) worldwide.

What are the symptoms of COVID-19?

Symptoms of those confirmed to have COVID-19 include fever, cough and shortness of breath. While most cases are relatively mild, some patients have had a severe respiratory illness. Severe respiratory disease is more common in the elderly and patients with other medical concerns. It is believed that symptoms may appear in as few as 2 days or as long as 14 days after exposure. Based on the most recent data, we are encouraged by the fact that 80% of the individuals with COVID-19 will show no signs or very mild signs of the illness. Most people who get the virus will not need to visit their doctor, a clinic, or an ER.

How does it spread?

Coronaviruses generally spread through respiratory droplets via: Coughing or sneezing within 6 feet of a person, close personal contact such as touching or shaking hands, and touching a surface with the virus, then touching your mouth, nose or eyes before cleaning your hands. There is also potential for airborne spread if an infected person undergoes an aerosol-generating procedure, such as endotracheal intubation, receipt of nebulized medicines, or undergoing nasal swabs.

How can I keep myself safe?

The easiest and most effective way to keep from getting sick is to WASH YOUR HANDS. Here are a few guidelines that will also help:

  • When soap and water is not available, use alcohol-based hand sanitizer

  • Avoid touching your eyes, nose and mouth with unwashed hands

  • Avoid close contact with individuals who are sick

  • Stay away from public places such as work, school and daycare when sick

  • Cover your cough and sneeze

  • Clean and disinfect frequently touched objects and surfaces such as phones, tables and doorknobs

How is COVID-19 diagnosed?

At this time, testing is only being done within strict guidelines and with permission from the California Department of Public Health. In accordance with current County and State Public Health Guidelines, before COVID-19 is even considered, a group of tests must be done to rule out other illnesses. Patients that are presenting to MCH will be tested for Flu A/B, other respiratory illnesses, and strep throat. When those tests prove negative, and a patient meets ALL of the criteria listed below, our local health department is notified to determine if they feel a COVID-19 test is warranted.

A patient must meet all of the below criteria to be considered for a COVID-19 test:

  • Has fever of greater than 100.4

  • Has cough or other respiratory symptoms

  • Has recently travelled, within 14 days, to an affected region OR been in close contact with someone that recently returned from an affected area or has been diagnosed with COVID-19

If these criteria are met, and it is determined by local and state health authorities that a test is warranted, the sample used for the Flu A/B test will be sent to a testing facility and the patient will be contacted by the local health department.



San Bernardino County COVID-19 Dashboard

San Bernardino County Department of Public Health

San Bernardino County Department of Behavioral Health

California Department of Public Health: COVID-19 Updates

John Hopkins University & Medicine, Coronavirus Resource Center

Track global cases and trends. Updated daily.

Centers for Disease Control & Prevention

Coronavirus (COVID-19)

World Health Organization

Coronavirus disease (COVID-19) Pandemic